You have 14 days from date of receipt of goods to inform us of your intent to return. You are responsible for returning the goods in a re-saleable condition, unused and in its original un spoilt packaging. We cannot be responsible for goods returned unsigned for and lost in the post. The address to send back to is highlighted below. It is your responsibility not ours to track any return parcels. We suggest a signed for method to ensure you have tracking as we cannot be responsible for items until they have been signed back into our warehouse. You arrange for safe return delivery at your cost. The ordered goods are not made or modified to your specification or clearly personalised. You inform us via email (address below) of your wish to cancel within seven working days of receipt of your order. The goods are returned in a brand new unused condition.
If you’ve received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full refund or exchange (excluding postage costs), subject to the following conditions: PACKAGING: All our products are shipped in New appropriate boxes, so if a parcel arrives in poor condition this is the couriers fault! SHIP TIMES: All parcels are shipped during normal business hours Monday to Friday. All of our products with Free or Normal shipping to the UK Mainland are either sent with DHL UK Parcel which normally takes 1-3 working days on average to deliver, or Royal Mail Postage.ĬOLLECTIONS: Sorry but we do not allow collections.